Hi, I am not sure how many pages the case study will pan out to be. I can attac

Hi, I am not sure how many pages the case study will pan out to be. I can attach the case study as well as book chapters to inlcude for research/citation purposes. Please see below.
This week students will
read and critically analyze a case study relating to diversity management in
organizations. The case study provided is suitable for students to
examine:
·
The challenges of diversity training and how to make it work
·
The concept of organization employees managing a diverse
customer base
·
The importance and benefits of diversity management for
organizations
Instructions:
Students will go to Harvard
Business Coursepack and download or read the case study for the
course, Starbucks: Battling the Racism Allegations.
Read the case
study. Conduct additional research to support your case study review.
Students will answer the
following questions:
1. (10 points)
Explain what happened in this racially-based incident at Starbucks. What
went wrong at the store’s worker level? Were they providing equal service to
customers? NOTE – this was the most prominent example,
but there have been other examples of racism allegations at other Starbucks.
2. (10 points) What
did Starbucks actively do about correcting the racial equity, diversity, and
inclusion issues within its brand? How did they work to train their
employees? This may require additional research to uncover their response.
3. (20 points)
Based on this case and your research online about Starbucks efforts (you can
review peer reviewed academic articles, industry journals, and widely
circulated news reports)- form an opinion and support with citations
and sources – Did Starbuck’s response adequately address the issue for
training and talent development of its employees?
4. (10 points)
Support your written work via in-text citations and supporting references
formatted to APA style -7th edition.
his week students will
read and critically analyze a case study relating to diversity management in
organizations. The case study provided is suitable for students to
examine:
·
The challenges of diversity training and how to make it work
·
The concept of organization employees managing a diverse
customer base
·
The importance and benefits of diversity management for
organizations
Instructions:
Students will go to Harvard
Business Coursepack and download or read the case study for the
course, Starbucks: Battling the Racism Allegations.
Read the case
study. Conduct additional research to support your case study review.
Students will answer the
following questions:
1. (10 points)
Explain what happened in this racially-based incident at Starbucks. What
went wrong at the store’s worker level? Were they providing equal service to
customers? NOTE – this was the most prominent example,
but there have been other examples of racism allegations at other Starbucks.
2. (10 points) What
did Starbucks actively do about correcting the racial equity, diversity, and
inclusion issues within its brand? How did they work to train their
employees? This may require additional research to uncover their response.
3. (20 points)
Based on this case and your research online about Starbucks efforts (you can
review peer reviewed academic articles, industry journals, and widely
circulated news reports)- form an opinion and support with citations
and sources – Did Starbuck’s response adequately address the issue for
training and talent development of its employees?
4. (10 points)
Support your written work via in-text citations and supporting references
formatted to APA style -7th edition.

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